MasterTech Pro Towing
Discuss your CRM template Support
MasterTech Pro Towing is built for towing and recovery operators — light-duty roadside companies, medium- and heavy-duty recovery crews, rotation/club work, and impound yards. Instead of a general-purpose CRM bent into shape, the job queues, storage clocks, and settlement screens start from how a tow business actually earns: by the load, by the mile, by the day a vehicle sits in the yard.
Run it on one truck or a fleet across multiple yards. Every call, photo, signature, and storage day is recorded against the job, so billing disputes get answered with a timeline instead of a phone-memory argument.
What the towing template includes
- Dispatch board Calls queued by priority, zone, and truck type — wheel-lift, flatbed, or heavy wreckers — with driver status updates from the cab.
- Rotation & club calls Acceptance timers and service-level tracking for AAA-style rotation work, so slow responses stop costing you placement.
- Impound & lien storage A storage clock accrues per day per vehicle, with tow and hold liens, release authorizations, and printed storage statements.
- Driver & carrier pay Per-load, mileage, or percentage pay with contractor settlements that reconcile against the jobs each driver actually ran.
- Incident documentation Scene photos, damage notes, police report numbers, and signed consent forms captured on the truck at the point of tow.
- Vehicle & customer profiles Vehicles, plate and VIN, lien holders, prior tows, and preferred contacts on one searchable record.
- Itemized invoicing Hook-up, mileage, labor, winch-out, and storage lines on one invoice, with card-on-file and online payment links.
- Yard & fleet visibility See which vehicles are in the yard, how long they have sat, and which holds have cleared before a release.
How a tow runs end to end
- Intake. Phone, text, or web request becomes a job with vehicle, location, and urgency — plus an instant quote and ETA for the caller.
- Authorization. Club rotation, insurance, or private-pay details and payment method are captured before a truck rolls, so nothing gets disputed later.
- Dispatch. The job goes to the right truck by type and zone; the driver picks it up on mobile with navigation and customer notes.
- On scene. Photos, condition notes, and a signed consent form are recorded on the spot, with winch-outs or lockouts approved before they are billed.
- Delivery or impound. A drop completes the job; a yard entry opens a storage slot and starts the per-day clock automatically.
- Invoice and settle. Itemized charges go out, storage statements print on demand, and driver or carrier pay reconciles against the same job list.
FAQ
Does it work in the truck and in the office?
Yes — one build ships to Windows, macOS, Linux, Android, iOS, and the web. Drivers use it on phones; the office uses it on desktops; both see the same live job list.
How does impound storage billing work?
Each vehicle in the yard accrues storage daily by slot. Statements, tow-and-hold lien milestones, and release authorizations are generated from the same record, so the invoice always matches the days the vehicle actually sat.
Can it handle rotation and club dispatch?
Yes. Rotation calls arrive with acceptance timers, and response performance is tracked per shift so you can see — and prove — how your coverage is trending.
Can we bring our trucks, drivers, and customers over?
Yes. Fleet, driver, customer, and vehicle lists import from spreadsheets or your current software during onboarding, and we verify the mappings with you before go-live.
How do we get started?
Start an inquiry and mention the towing vertical. We will show you the full walkthrough, adjust pay rules and storage rates to your yard, and quote any additions up front.
Towing CRM screens
